Terms of Service

Last Updated: October 15, 2026

About Kerzavuno and These Terms

Kerzavuno offers personal care essentials chosen to bring comfort, ease, and practical value to everyday routines.

This website is operated by Zhongshan Ruichuang Yiyun Information Technology Co., Ltd., trading as Kerzavuno. The company is responsible for the operation of kerzavuno.com and is the seller for purchases made through the store, including order processing, customer support, returns, and refunds.

These Terms of Service explain the conditions for accessing our website and using its shopping features. Purchases are also subject to our Terms and Conditions and the relevant policies published on the website. Our Privacy Policy explains how personal information is handled.

Accessing and Using the Store

You may use the website to browse products, make legitimate purchases, and contact us for assistance.

When placing an order, you must be legally able to enter into a purchase agreement or have the appropriate authorization from a parent or legal guardian.

Information you provide must be accurate and relevant to your request or purchase. If you create an account, keep its login details confidential and contact us if you suspect unauthorized access.

You must not use the website to:

• Place fraudulent orders or use another person’s payment details without permission.

• Impersonate another person or submit deliberately misleading information.

• Access accounts, systems, or information without authorization.

• Introduce harmful software or interfere with website performance or security.

• Exploit technical errors, promotional features, or payment systems.

• Collect other users’ personal information without authorization.

• Carry out activities that violate applicable law.

We may restrict access where reasonably necessary to address security concerns or suspected misuse. Such restrictions do not remove our obligations concerning existing purchases or valid customer claims.

Understanding Our Products

Product pages describe the features, materials, dimensions, available options, and intended use of each item. Please review these details before purchasing and contact us if anything is unclear.

We take reasonable care to keep listings accurate. However, screen settings, photography, lighting, and normal manufacturing variations can affect the appearance of colors and finishes.

We may update listings to correct errors or reflect changes in availability. Updates do not automatically alter an accepted order or remove your right to receive products that match their description.

If a material error affects your order, we will contact you to explain the issue and available options. We will not require you to accept a different product or pay an increased price without your agreement.

Personal Care and Product Handling

Our products are intended for the uses described on their product pages and any accompanying instructions.

For combs, brushes, and other personal care accessories, follow the item-specific guidance on cleaning, drying, storage, and suitability for wet or dry use. Do not assume that every product is suitable for soaking, exposure to heat, or use with all hair care formulas.

Use personal care accessories gently and stop using an item if it causes discomfort or irritation. Product descriptions do not replace individualized professional advice or promise medical outcomes.

Orders and Payment

Before submitting an order, review your selected items, quantities, contact details, delivery address, and final total.

You must be authorized to use your selected payment method. Transactions may require approval or additional verification by the payment provider.

An automated order acknowledgment confirms receipt of your order request. Unless we expressly confirm acceptance earlier, your order is accepted when we send the shipping confirmation.

We may be unable to proceed with an order because of unavailable stock, unsuccessful payment, suspected fraud, a material listing error, or a legal restriction. If this happens, we will notify you and explain the next steps.

If we cancel an order after payment has been collected, the amount paid for the cancelled portion will be refunded to the original payment method within 5–10 business days. Your payment provider may require additional time to display the credit.

Delivery, Changes, and After-Sales Assistance

Our Shipping Policy explains order preparation, estimated delivery periods, tracking, and support for delivery problems.

If you need to amend or cancel an order, contact us as soon as possible. We will check whether the request can still be accommodated based on the order’s preparation and dispatch status. A requested change or cancellation is effective only after we confirm it.

Returns, replacements, and refunds are handled under our Return & Refund Policy. Contact us before sending a product back so we can provide the correct return instructions and address.

If an item arrives damaged, defective, incomplete, or incorrect, email us with your order number and a description of the issue. Photographs are helpful where available, but let us know if you cannot provide them so we can discuss another way to review the problem.

Promotions and Discount Codes

Promotions apply according to the conditions stated with each offer. These may include eligible products, expiry dates, minimum purchase amounts, and usage limits.

Enter a discount code before completing payment and check that the expected reduction appears in your order total. Offers may be combined only where their published conditions allow it.

We may change or end promotions for future purchases. Such changes will not retrospectively remove an offer already applied to an accepted order.

Website Materials

Original website text, photographs, graphics, logos, and design elements belong to us or are used with permission from their owners.

You may view these materials for personal shopping purposes. Reproducing, republishing, distributing, or commercially using protected content requires permission from the relevant rights holder, except where applicable law permits otherwise.

External Tools and Links

The store may use independent services for functions such as payment processing, website hosting, delivery, and technical support. We may also provide links to external websites.

Separate terms or privacy notices may apply when you interact with those services. We do not control unrelated third-party content, but using an external provider does not remove our responsibilities as the seller for your purchase.

Availability and Responsibility

We aim to maintain a functional and accessible store. Maintenance, technical faults, or service interruptions may occasionally affect access. We will take reasonable steps to address problems that come to our attention.

We do not guarantee that the website will always operate without interruption or error. This does not affect our responsibility to fulfill accepted orders or provide remedies required by applicable law.

Nothing in these Terms excludes or limits consumer rights, remedies, or liabilities that cannot lawfully be excluded or restricted.

Updates to These Terms

We may revise these Terms to reflect changes in website features, business practices, or applicable requirements. Revised terms will be published on this page, with additional notice where required.

Changes apply prospectively. The terms applicable when you placed an order continue to govern that purchase unless a change is required by law or agreed with you.

Contact and Operating Company

For questions about the website, these Terms, or an order, contact us using the details below. Include your order number where relevant so we can locate your purchase.

Brand Name: Kerzavuno
Company Name: Zhongshan Ruichuang Yiyun Information Technology Co., Ltd.
Registered Address: Unit B, 6th Floor, Building 2, Haojing Garden, Qisha Road, Xiqu Subdistrict, Zhongshan City
Email: service@kerzavuno.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.