Shipping Policy

Last Updated: October 15, 2026

At Kerzavuno, we offer personal care essentials that bring comfort and ease to everyday routines. Here is what to expect between placing your order and receiving your purchase.

Kerzavuno is operated by Zhongshan Ruichuang Yiyun Information Technology Co., Ltd. The company is the seller responsible for purchases made through kerzavuno.com, including order processing, delivery assistance, customer support, returns, and refunds.

Shipping Charges and Free Delivery

Orders with a merchandise subtotal of US$49 or more after discounts qualify for free standard shipping. Shipping charges and taxes do not count toward this threshold.

For orders below US$49, shipping charges are calculated at checkout based on the delivery address and available shipping method. You can review the shipping charge and final order total before submitting payment.

Available delivery destinations and shipping services are shown at checkout. Any destination restrictions will be disclosed before you complete your purchase.

Preparing Your Order

Once payment is confirmed, orders are normally prepared for dispatch within 1–3 business days.

This period covers order processing and packing. It is separate from the time your parcel spends in transit. For the estimates on this page, business days mean Monday through Friday, excluding applicable public holidays.

If a product requires additional preparation or production time, that information will be stated on its product page before purchase. During busy periods or holidays, preparation may take longer. If we become aware of a material delay affecting your order, we will contact you with an update.

Estimated Arrival

Standard delivery is generally expected within 7–12 business days after dispatch.

Together with normal processing, this means you should generally allow approximately 8–15 business days from payment confirmation to delivery, unless a different timeframe is disclosed for your product or destination before purchase.

These are estimates rather than guaranteed arrival dates. Carrier capacity, remote delivery locations, weather, public holidays, and customs checks may affect transit times. Where a destination-specific estimate is provided before purchase, please refer to that estimate.

Where Orders Are Dispatched

Orders may be fulfilled through our own facilities or third-party fulfillment partners, depending on stock availability and the delivery destination. The dispatch location can therefore vary, and an order may travel internationally.

Our registered business address is an administrative address and should not be treated as a local dispatch warehouse or return location.

Tracking Your Parcel

After your order has been dispatched, we will send a shipping confirmation email with tracking information.

The carrier may need some time to publish the first tracking update. Further updates may also pause while a parcel moves between facilities, transfers to another carrier, or passes through customs.

If you cannot find your shipping email, check your spam or junk folder. You can also contact service@kerzavuno.com with your order number for assistance.

If Delivery Does Not Go as Expected

Please contact us if your order is outside the estimated delivery period, tracking has stopped updating for an extended time, or your parcel appears to be lost.

We will review the shipment details and work with the carrier or fulfillment partner where needed. If a parcel is confirmed lost, we will arrange an appropriate replacement or refund at no additional cost to you.

If tracking shows “Delivered” but you have not received the parcel, check any safe delivery location and ask household members or building reception where relevant. If it remains missing, let us know. A delivered scan alone does not automatically close your request; we will review the available delivery information and help investigate.

For products that arrive damaged, email us with your order number and a description of the issue. Photographs of the product and packaging are helpful where available. We will provide an appropriate solution under our Return & Refund Policy.

Checking or Correcting Your Address

Please check your delivery address, postal code, and contact information before submitting an order.

If you notice an error afterward, contact us immediately with your order number and the corrected details. We will check whether the address can still be updated. Changes cannot be guaranteed once preparation or dispatch has progressed.

If an address issue results in a failed delivery or a parcel being returned, we will discuss the available options with you. Any proposed redelivery charge will be explained before you agree to it. You will not be charged to correct an addressing error made by us.

Customs and Import Charges

International shipments may be subject to customs inspections and destination-specific duties or taxes.

Any taxes or duties collected through our checkout will be shown before payment. Unless checkout states that import charges are included, additional amounts assessed by the destination authorities may be payable by the recipient.

Customs clearance can add time to delivery. If a carrier contacts you for information needed to release your parcel, please respond promptly. You can contact us if you need assistance understanding the request.

Returns After Delivery

If you would like to return an item, please follow our Return & Refund Policy and contact us before sending it back. That policy explains the 30-day return window, eligibility conditions, return shipping costs, and refund processing times.

Our team will provide the appropriate return address and instructions. Please do not send returns to our registered business address unless specifically instructed.

Delivery Support and Business Information

For questions about dispatch, tracking, shipping charges, or a delivery problem, email us and include your order number where available.

Brand Name: Kerzavuno
Company Name: Zhongshan Ruichuang Yiyun Information Technology Co., Ltd.
Registered Address: Unit B, 6th Floor, Building 2, Haojing Garden, Qisha Road, Xiqu Subdistrict, Zhongshan City
Email: service@kerzavuno.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.