Contact Us

Have a question about our personal care essentials or a purchase? Contact Kerzavuno at service@kerzavuno.com for help with product information, order updates, delivery concerns, or after-sales requests.

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to reply within 1–2 business days.

Help Us Find Your Order

For questions about an existing purchase, please include your order number and the email address used at checkout, along with a short explanation of what you need help with.

If something arrives damaged, incorrect, or incomplete, please share photographs of the item and packaging where possible. These details help us understand the issue and arrange an appropriate solution. Keep the item and any available packaging while we review your request.

Before Sending an Item Back

Email us first if you would like to request a return. We will review your request under our Return & Refund Policy and provide the next steps, including the appropriate return address.

Our registered business address below is not a designated return address. Please wait for return instructions before sending your parcel.

Who Operates Kerzavuno

Kerzavuno is operated by Zhongshan Ruichuang Yiyun Information Technology Co., Ltd., the company responsible for sales through this store, order processing, customer support, returns, and refunds.

Brand Name: Kerzavuno
Company Name: Zhongshan Ruichuang Yiyun Information Technology Co., Ltd.
Registered Address: Unit B, 6th Floor, Building 2, Haojing Garden, Qisha Road, Xiqu Subdistrict, Zhongshan City
Email: service@kerzavuno.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.